1. Introduction
CASA Studio ("we," "our") is committed to protecting the confidentiality and security of your personal information. This policy describes how we collect, use, retain, and protect your data in connection with our video production services.
2. Data Collected
In connection with our services, we collect the following information:
- Full name and contact details (email address, phone number)
- Payment information processed securely via Stripe (we do not store your credit card data)
- Session details: dates, shoot locations, package type, content preferences
- Communications exchanged in connection with project planning
3. Use of Data
Your personal information is used exclusively for:
- Session planning: organizing and coordinating shoots and pre-production
- Payment processing: billing and transaction management via Stripe
- Communication: sending you confirmations, reminders, and updates regarding your sessions
- Service improvement: analyzing our processes to better serve our clients
4. Project Confidentiality
All discussions, production plans, and information shared in connection with the planning of your projects are considered confidential. CASA Studio will not disclose any information related to your project without your prior consent, unless required by law.
5. Storage and Security
Your data is stored and protected by the following platforms:
- iCloud: secure storage of project files and media
- Stripe: secure processing and storage of payment data (PCI DSS certified)
- Google Workspace: management of communications and planning documents
- Microsoft Clarity (Microsoft Corporation): anonymous behavioral analytics of the website (heatmaps, session recordings, navigation paths) used to improve user experience. Sensitive content (form fields, typed text) is masked automatically. No personally identifiable information is transmitted. You can opt out by enabling your browser's Do Not Track setting or by using an analytics-blocking extension.
We implement appropriate security measures to protect your information against unauthorized access, loss, or destruction.
6. Retention and Deletion
Your personal information is retained for as long as necessary to provide our services and meet our legal obligations. Production files are retained for a reasonable period after final delivery.
You may request the deletion of your personal data at any time by contacting us. We will process the deletion within 30 days, subject to our legal retention obligations.
7. Your Rights
In accordance with Quebec's Law 25 on the protection of personal information, you have the following rights:
- Right of access: obtain a copy of your personal information that we hold
- Right of rectification: have any inaccurate or incomplete information corrected
- Right of deletion: request the deletion of your personal information
- Right to withdraw consent: withdraw your consent to the use of your data at any time
To exercise any of these rights, contact us at info@casastudio.ca.
For any questions regarding this policy, contact us at info@casastudio.ca.
