Last updated: November 2026
Each production session ("shoot") lasts 4 hours and is carried out by a CASA videographer, with a set assistant when the shoot requires one. The number of videos produced varies depending on the type of content and the complexity of the project. The session includes equipment setup, filming, and teardown. Each hour of shooting beyond the 4 hours is billed at a rate of $90/hour (before taxes).
A pre-production session is mandatory before each shoot. This 60-minute meeting is used to plan the content, establish objectives, and prepare the session logistics.
For à la carte packages, the pre-production session is scheduled at least 5 days before the shoot date, to allow time to prepare the video concepts, have them approved, and complete payment (see section 5). CASA+ subscribers can schedule their sessions without this minimum gap. Any changes to the filming plan after pre-production must be communicated as soon as possible.
Each production session includes 12 hours of editing. Additional editing hours are billed at a rate of $90/hour (before taxes).
Minor revisions are included in the allotted editing hours. Major revisions (concept changes, complete restructuring) may incur additional charges.
Content produced by CASA studio is intended for digital use: social media, websites, online ads, newsletters, etc. Any use outside the digital scope (television, billboards, cinema) must be subject to a separate agreement.
Single sessions. No payment is required at the time of booking. After the pre-production session, CASA studio submits the concepts of the videos to be filmed; the client approves them in their client portal. Approving the concepts triggers the automatic issuance of the invoice, payable no later than 72 hours before the shoot date. Without full payment received within this deadline, the shoot cannot take place and the reserved time slots are released.
CASA+ subscription. Nothing is paid before the pre-production. After it, CASA studio sends the client their contract, which sets out the number of shoots per month, the length, the price per shoot, the social media management option if chosen, the payment method and the payment schedule. The client accepts the contract online and pays the first installment by card. Three payment methods are offered for a length of 2 months or more:
Prices are before taxes; GST and QST are added to each payment.
Payments are processed securely via Stripe.
In the event of a chargeback, administrative fees of $75 will be applied in addition to the original transaction amount.
Filming and pre-production time slots are booked based on availability displayed in our online booking system. Booking confirmation is sent by email as soon as the booking is made. No payment is required at this stage for single sessions or for the pre-production of a CASA+ subscription (see section 5).
CASA+ subscribers book their shoots from their client portal, up to 60 days ahead, as long as shoots remain in their balance and the date falls before the end of the contract.
Notice is counted from the scheduled time of the shoot, not the pre-production. Cancellations are made from the client portal.
Single sessions:
CASA+ subscription shoots:
Re-credited sessions are non-transferable and are never refunded as cash.
Each booking includes one free reschedule, provided the request is made at least 5 business days before the next scheduled session. Any additional reschedule, or one requested less than 5 business days before the session, incurs a $150 fee.
Rescheduling is done from the client portal, based on the availability shown in the calendar.
8.1 Length and price. The client chooses 4 to 40 shoots per month (up to 10 per week) and a length of 3 to 12 months. The subscription carries a commitment for the whole chosen length; there is no subscription shorter than 3 months and no no-commitment subscription. Social media management is offered with every subscription and can be removed at the client's request. Extra shoots can be added during the contract, billed at the contract's price per shoot. The price per shoot depends only on the length, according to the grid published on the Subscription page at the time of the application, and it is fixed in the contract for its whole length. The number of shoots does not change the price per shoot.
8.2 Session bank and expiry. The client has a session bank equal to the number of shoots per month multiplied by the number of months. They use them freely during the whole contract, whatever the payment method. Shoots not used by the end of the contract are lost: they are neither carried over nor refunded.
8.3 End of the contract. The contract ends on the planned date, with no automatic renewal. If shoots remain to be used, CASA studio sends a reminder 30 days and 7 days before the end. The client can sign a new contract at any time.
8.4 Early exit. The client can ask in writing to end the contract before the planned date. The shoots already used are then recalculated at the early-exit rate set out in the contract ($1,110 per shoot before taxes), and the months of social media management already started remain due. If the client paid less than that amount, the difference is billed, payable within 14 days. If they paid more (for example with full payment or two installments), the difference is refunded, taxes included, to their original payment method within 10 business days; the full payment discount no longer applies. Upcoming shoots already booked are cancelled.
8.5 Entry session credit. A paid single session is credited, before taxes, on the first installment of the contract if the contract is signed within 30 days after that session.
8.6 Current subscriptions. CASA+ subscriptions taken out before this update keep the terms accepted when they were taken out.
8.7 Consumer protection. If the client is a consumer within the meaning of the Québec Consumer Protection Act, the provisions of that Act that cannot be waived apply first, over this section.
Social media management is an option of the CASA+ subscription at $500 per month, fixed price, with no length or payment discount. It includes at least one shoot per month and follows the length of the contract. It includes captions, the posting calendar, posting on the client's accounts and a report every month. The client provides the required access to their accounts and remains responsible for content published on their behalf once the calendar has been approved. In case of early exit, the months already started remain due (section 8.4).
10.1 Transfer of ownership. The client becomes the exclusive owner of the final content upon full receipt of payment. Until full payment, CASA studio retains all rights in the deliverables.
10.2 Raw files (rushes). Raw files are not included in standard packages. They may be obtained upon request, subject to an additional fee specified in the quote.
10.3 Portfolio and promotional use — prior consent required. CASA studio will not display, publish, or otherwise use any portion of the productions (videos, photos, briefs, stills, voice, image of the client or any identifiable person) for portfolio, website, social media, prospecting, case studies, or any other marketing communication without first obtaining the client's written, free and informed consent. This clause aligns with the "Portfolio" provisions of our Privacy Policy and prevails over any prior conflicting clause.
10.4 Form of consent. Consent may be given by email to info@casastudio.ca, by signing a release form provided by CASA studio, or any equivalent written form. The consent must specify the intended media (online portfolio, Instagram, TikTok, LinkedIn, prospecting, etc.), the duration and, where applicable, the specific excerpts concerned. Silence, absence of reply, or mere delivery of the project does not constitute consent.
10.5 Withdrawal of consent. The client may withdraw consent at any time by written notice to info@casastudio.ca. CASA studio will then cease any further publication within a reasonable timeframe and remove the content from its own channels within thirty (30) days. Withdrawal does not affect uses already made in good faith prior to receipt of the notice (e.g. third-party downloads, materials already printed), although CASA studio will make good-faith efforts to limit further redistribution.
10.6 Identifiable persons. The client warrants having obtained, for every person appearing in the deliverables, the required authorizations (image rights, moral rights) under articles 35 and 36 of the Civil Code of Québec and the Charter of Human Rights and Freedoms. A portfolio consent given by the client covers the client's own personal consent but does not cover that of identifiable third parties, who must, where applicable, provide a separate consent upon CASA studio's request.
The remote editing service lets a client submit a post-production project without a studio shoot: they describe their need in the chat, receive an instant quote generated with the help of an AI agent (Claude, provided by Anthropic), then upload their footage for our team to edit.
11.1. Quote, confirmation call and payment. The quote shown in the chat is a firm estimate within the described scope. Taxes (GST and QST) are applied at the Stripe payment step. No payment is required when confirming the quote. By confirming, the client books a call with the CASA studio editing team. On that call, the team reviews the project with the client and confirms the final amount. The client then receives their invoice (secure Stripe payment link); editing starts upon full receipt of the files, and the invoice remains pending until settled: it must be paid in full before delivery of the final edit. Depending on the confirmed amount: under $1,500 — full payment before delivery of the edit; $1,500 to $5,000 — full payment before delivery of the edit, of which 10% is refundable if the project is cancelled before editing begins; $5,000 and above — large-scale project, subject to prior approval by our post-production director within 24 business hours and, where applicable, a signed contractual addendum.
11.2. Footage upload. Files are uploaded through our interface to a dedicated Google Drive folder. Upload can happen at confirmation or later, from the client portal. Confirmation requires accepting these terms. Delivery timelines start upon full receipt of the footage; delivery of the final edit is conditional on full payment of the invoice.
11.3. Revisions. If we misread the brief, we redo the edit at no extra cost, as many times as needed, until the result matches the initial brief. A change of direction after delivery (new concept, new music, narrative restructuring, new footage not initially provided) constitutes a new project and a new quote.
11.4. Client warranties. By uploading files, you warrant that you hold the necessary rights (image, sound, music, trademarks) or have obtained the required authorizations from identifiable persons appearing in the footage. CASA studio refuses any illegal or hateful content and may terminate the project without refund in case of violation. Uploaded footage and edit projects are kept 90 days after delivery, then deleted. The AI agent is used to understand your brief and structure a quote; the editing itself is entirely done by our human team, and none of your content is used to train an AI model.
CASA studio is committed to providing a professional and quality service. However, our liability is limited to the amount paid for the session or editing project in question. CASA studio cannot be held liable for indirect damages, lost revenue, or consequential losses.
These terms are governed by the laws of the province of Quebec and the applicable federal laws of Canada. Any dispute shall be submitted to the competent courts of the district of Montreal.
For any questions regarding these terms, contact us at info@casastudio.ca.
